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Editions
Two editions. One workspace. Your choice.The capability of a global platform, at a size that is easier to run. Each workspace runs one edition across every site and country, and you can move up whenever you are ready. |
Dependable business calling for every desk and device: your numbers, call flows and voicemail, with the app for calls. Book a myCloudPBX demo |
Every customer conversation in one app: calls, SMS, chat and video, with recorded calls transcribed and summarised. Book a myCloudConnect demo |
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| Calling | ||
| Business calling and call flows: auto attendant, ring groups, queues, time of day routing, park and transfer | Included | Included |
| Your numbers hosted and ported across, with no gap on the day | Included | Included |
| Conference rooms, voicemail to email and a global directory | Included | Included |
| Desk phones and headsets, provisioned from the portal | Included | Included |
| Group voicemail boxes | Three included | More included |
| Virtual fax | Included | Included |
| The myCloudConnect App | ||
| The app on Windows, Mac, mobile and the browser: calls, voicemail and the directory | Included | Included |
| The full app: calls, chat, SMS, voicemail and people in one place | Not included | Included |
| Video calls, screen share and collaboration | Not included | Included |
| Workspace and countries | ||
| One workspace across every site, team and country: one directory, one admin, one app | Included | Included |
| Local numbers in Australia and New Zealand | Included | Included |
| Local numbers for branches in the United Kingdom, the United States, Canada and Germany | Included | Included |
| Messaging and SMS | ||
| Send and receive SMS from your business number, in the app | Included | Included |
| Group SMS and shared SMS inboxes | Not included | Included |
| SMS into your CRM, the API and webhooks | Not included | Included |
| Team chat | ||
| Direct messages, channels, threads and files | Not included | Included |
| AI and transcription | ||
| Call transcription | Add-on | Included |
| A short summary of every recorded call | Not included | Included |
| Sound Studio: greetings and announcements produced in the Service Portal | Not included | Included |
| Conference rooms with transcripts and summaries | Not included | Included |
| Intelligence (Call IQ): sentiment, Review today and caller experience | Not included | Add-on |
| AI assistants | ||
| Connect your AI assistant, such as Grok, Claude or ChatGPT, to check voicemail, find a call or send a message, with access you can revoke | Not included | Included |
| Build | ||
| API keys and SDKs for Go, PHP, C# and JavaScript or TypeScript | Included | Included |
| Chat API for bots and chat applications | Not included | Included |
| Call event webhooks | Included | Included |
| Security, identity and governance | ||
| Single sign-on with Microsoft Entra ID or Google Workspace, and passkeys | Included | Included |
| Admin roles and an audit trail of changes: who changed what, and when | Included | Included |
| Admin and Service Portal | ||
| Service Portal: users, handsets, sites and call flows | Included | Included |
| Call reports on screen, or emailed daily, weekly or monthly | Included | Included |
| Multi-factor sign in and toll fraud detection | Included | Included |
| Integrations | ||
| CRM integrations and Smart-Open: Dynamics 365, HubSpot, Salesforce, Zoho, Zendesk, Pipedrive, NetSuite and any web CRM | Included | Included |
| HubSpot call analysis | Not included | Included |
| Microsoft Teams: Teams users in the same queues and ring groups | Included | Included |
| myCloudConnect inside Microsoft Teams | Not included | Included |
| Connector for an existing SIP PBX | Included | Included |
| Practice software caller matching (HotDoc, AutoMed) | Included | Included |
| Retention | ||
| Call recordings kept for 90 days | Included | Included |
| Extended retention: 180 days, 1 year or 2 years | Not included | Add-on |
A tick means included, a line means not included, and Add-on means it can be switched on for that edition.
Switch these on for the whole workspace when you need them
Intelligence (Call IQ)
For myCloudConnect
Every recorded call scored for sentiment, with Review today putting the calls that need a person first. Switched on for the whole workspace.
Transcription
For myCloudPBX
Transcripts of recorded calls for myCloudPBX workspaces. Included in myCloudConnect.
Extended retention
For myCloudConnect
Keep recordings and transcripts for 180 days, 1 year or 2 years.
Extra group voicemail
For myCloudPBX
More group voicemail boxes beyond the three included.
Selling to your own clients?
Resell both editions through Channel Haus, with nbn, data and voice on one platform and one invoice in your name to each customer.
Which edition is right for us?
Not sure which edition fits?
Book 15 minutes and we will show you both.