Features

Everything in myCloud, in one place

myCloudConnect for your team, the myCloudPBX phone system underneath it, and the Service Portal that shows you how it is all going. Pick a section, or read the lot.

myCloudConnect

The app your team keeps open all day

myCloudConnect is the desktop app for Windows and Mac, and the same app in the browser on any device. It signs in with your myCloud account and works next to your desk phone or headset.

Call handling

myCloudPBX, the calling underneath

Set it up once in the portal. Change it yourself whenever the business changes.

Service Portal

Reports and Call IQ

The Service Portal is where your admins see what the phones did, run the reports and manage the handsets. Call IQ lives here too: the call intelligence layer that reads recorded calls and puts the ones that need a person first. The portal signs in with multi-factor authentication, and one sign in covers every workspace you manage.

Integrations

Calls where the rest of your work is

Calls logged against the customer record, the caller's record opened by Smart-Open, and webhooks for everything else.

Security

Protected by default

The controls a business needs, switched on from day one.

Customer experience

What your callers hear, and more

The parts of every call your customers notice.

Want to see a feature working?

Book a demo and we will walk through the ones that matter to your business.