For medical and allied health
Every patient call answered, by the right person
Reception, nurses and practitioners on one system. Patients reach the right queue, text the practice number, and their voicemail arrives as text. HotDoc and AutoMed match the caller to the patient.
- HotDoc and AutoMed caller matching
- Keep your numbers
An example
A clinic group with eight practices
- The situation
- The 8:30 rush swamps reception, and most of the calls are bookings.
- What they use
- Reception queues for each practice with overflow between them, SMS from each practice number, and caller matching with the practice software.
- What changes
- Patients confirm and move appointments by text, and the busiest practice borrows reception from a quiet one.
Look after clinics for your own customers? See the partner program
What changes at the front desk
A calmer front desk
Works with your practice software
HotDoc and AutoMed see who is calling
myCloudPBX sends the incoming caller's number to HotDoc, which shows the patient in its sidebar, or to AutoMed, which matches it to the patient record where configured.
See it with your own front desk
Book 15 minutes with someone who knows the product, and see how it would work for your practice.