For retail and multiple sites
Every store answers the same way
Each store keeps its own number, hours and greeting. Calls overflow to the next store or to head office, and one report shows which stores answered.
- Keep your numbers
- Works with your CRM
An example
A retailer with 25 stores
- The situation
- Each store answers its own phone, busy stores ring out, and head office hears about complaints weeks later.
- What they use
- One workspace across the stores, overflow to the next store or head office, SMS from each store's number, and the Call IQ add-on.
- What changes
- Customers reach a person at a store or at head office, and complaint calls reach the area manager the same day.
Look after retailers for your own customers? See the partner program
For every store
Local numbers, one system
See your organisation in one workspace
A walkthrough built around your sites, your systems and your customers.