Microsoft Teams

Keep Teams for meetings. Run the customer calls here.

Teams users join the same queues and ring groups as everyone else, and calls answered on myCloud get recordings, Call IQ and CRM logging.

Read the setup guide
How it fits

Teams and myCloud, side by side

Examples

Organisations that work in Teams

Professional services

A 200 person accounting and advisory firm

The situation
Client calls happen on mobiles and in Teams, so little of what was said reaches the file.
What they use
CRM logging with Smart-Open, transcripts and summaries, extended retention, and Teams users in the same queues.
What changes
Every client call lands on the file with a summary, and the record is there when a client disputes what was agreed.
Professional services

A 40 person firm in two cities

The situation
Half the team lives in Teams and half sits on desk phones.
What they use
Teams users and handsets in one reception queue.
What changes
Calls transfer between Teams and desk phones without the caller noticing.
Moving to Teams

From desk phones to Teams in six months

The situation
A company moves its staff from desk phones to Teams, one team at a time.
What they use
Teams users and handsets in the same queues while the move runs.
What changes
One number, one queue and one report the whole way through.

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