Multiple sites and countries
A distribution business in Australia, New Zealand and the UK
- The situation
- Each office runs its own phone system, after hours calls go nowhere, and head office has no view.
- What they use
- One workspace across three countries, local numbers, routing that follows the working day around the world, and reports by country.
- What changes
- One directory and one report for the whole business, and customers reach a person in business hours at one office or another.