For hotels and serviced apartments
A phone in every room, and a front desk that answers
The hospitality module manages guest extensions and room configuration, front desk calling is built in, and the greeting and hold music are yours. One system for the rooms, reception, the restaurant and the back office.
- Keep your numbers
- Works with your CRM
An example
A hotel group with five properties
- The situation
- Busy arrival times tie up the front desk, rooms ring unanswered, and nights depend on one duty manager's mobile.
- What they use
- One workspace across the properties, front desk queues, after hours calls routed to the duty manager in myCloudConnect, SMS from each property's number, and Call IQ.
- What changes
- Guests reach a person first time at every property, and complaint calls reach the group manager the same morning.
Look after hotels for your own customers? See the partner program
Made for the front desk
The parts a hotel notices
Handsets
Yealink, Cisco, Fanvil and Poly in the rooms
Handsets provision themselves from the portal, so a replacement in room 214 is plugged in, not programmed.
See it at your property
Book 15 minutes and we will show how it works for your rooms and front desk. No obligation.