Summary
Read the call in ten seconds
Open a call and the summary is at the top, so you know what happened before you press play.
- Who rang, which queue, who answered
- Other calls from the same number
AI and Call IQ
Know what happened on every call
On myCloudConnect, every recorded call is transcribed and summarised. Call IQ puts the calls that need a person first, across every site, and your assistant answers questions about them.
- Every recorded call
- In the Service Portal
- Review today every morning
Call IQ
Your recorded calls, read for you
Review today lists the calls that need a person: a negative tone first, then calls handled poorly, then the long ones. Each row says why it is there.
Caller experience
See how the call felt, start to finish
A sentiment score for the whole call, and how the mood moved across it: got better, got worse or held steady.
- Satisfaction shows how well it was handled
- A negative tone is flagged the same day
Transcript
Jump to any line of the call
The words follow the recording. Click a line to jump straight to it.
- Find any word in the transcript
- Download the recording
Works with your AImyCloudConnect
Connect your AI assistant
Ask an assistant such as Grok, Claude or ChatGPT to check your voicemail, find a call or send a message, using your own myCloud sign in. You choose what it can do, and you can revoke access at any time.
"Which customers need a call back today?"
Your assistant reads Review today and lists them, with the reason for each.
"Summarise this week's calls with Harbour Strata."
It pulls the summaries of every call with that customer into one answer.
"Check my voicemail and text Emma that the technician is on the way."
It reads your voicemail and sends the SMS from your business number.
Beyond the calls
More of the work, done for you
Questions
About Call IQ
See Call IQ in a demo
Book 15 minutes and we will walk you through Review today, a call summary and a transcript.