Chat
Message one person or the whole team
Direct messages and channels, with files, images, reactions and replies. When the team has a win, celebrate it together.
- A channel for every team and project
- Reply in a thread, or react without typing
The business communications workspace
Your whole organisation, answering as one.
One workspace connects every team, site and country. Calls, SMS, chat and video in one app, with recorded calls transcribed and summarised for you. The capability of a global platform, at a size that is easier to run.
- One workspace across sites and countries
- Works with Microsoft Teams and your CRM
- Works with your AI assistant
- Your brand, your customer
- Built for organisations of every size
Four outcomes, one workspace
A day in myCloudConnect
See it in under a minute
Calls, chat, SMS and voicemail as text, the way your team will use them. Captions on, so it works with the sound off.
Answer
No customer waits, wherever they call
Queues and call flows that span sites, so the first free person answers. SMS and chat from the business number, shared by the team. After hours calls follow a rule, not luck.
Underneath
- Auto attendant, ring groups and queues
- Time of day routing and overflow between sites
- Shared SMS inboxes on the business number
- Voicemail as text, in the app
One app where the work happens
SMS
Text customers from your business number
SMS goes out from your workspace numbers, and the whole team sees the thread, so anyone can pick up the conversation.
- Customers see your business number
- Replies land in the shared thread
Voicemail
Read your voicemail as text
Every voicemail comes with a transcript that follows along as it plays. Tap a word to hear that moment again.
- Know what the caller wants before you press play
- Voicemail and fax in the same app
People and Smart-Open
See who's free and who's calling
Live status for everyone on the team. On Windows and Mac, Smart-Open opens the caller's record in your CRM.
- People and contacts in one searchable directory
- Dynamics 365, HubSpot, Salesforce, Zoho, Zendesk, Pipedrive and NetSuite
On the go
Take it with you
Messages, SMS and voicemail follow you, so nothing waits until you are back at your desk.
- Windows, Mac and the browser on any device
- One sign in for myCloudConnect and the Service Portal
Call IQ
Every conversation understood, without anyone listening back
Review today
Start the day with the calls that need a person
Review today puts calls with a negative tone first, then calls handled poorly, then the long ones. The reason is on every row.
- Today, the last 7 days or the last 30
- Filter by direction, route and length
Summary
Read the call in ten seconds
Open a call and the summary is at the top, so you know what happened before you press play.
- Who rang, which queue, who answered
- Other calls from the same number
Caller experience
See how the call felt, start to finish
A sentiment score for the whole call, and how the mood moved across it: got better, got worse or held steady.
- Satisfaction shows how well it was handled
- A negative tone is flagged the same day
Transcript
Jump to any line of the call
The words follow the recording. Click a line to jump straight to it.
- Find any word in the transcript
- Download the recording
The workspace
One workspace. Every site, team and country.
Native in Australia and New Zealand. Branches in the United Kingdom, the United States, Canada and Germany run in the same workspace, on local numbers.
Every size of organisation
Two users or twenty thousand. One platform.
The same workspace, Service Portal and APIs run a two person trade business and an enterprise across six countries. Add seats, sites, countries and integrations as you grow, without changing platform, app or number.
2
Users
A plumber and the office
Jobs are answered from the van, texted from the business number and never lost to the next number on the list.
200
Users
An accounting firm
Every client call lands on the file with a summary, and partners keep working in Microsoft Teams.
2,000
Users
A company across 30 sites
One directory and one admin. Every site answers the same way, and Monday's report shows which ones did.
20,000
Users
An enterprise in six countries
Single sign-on, roles and an audit trail, local numbers in each country, and call data flowing into its own systems.
Enterprise
Running a large or complex organisation?
Bring every site, country and team onto one governed workspace. Microsoft Entra ID or Google Workspace controls who gets in, your policies decide what is kept, and your systems receive the data.
Works with your AI
Your workspace, plugged into the AI you already use
Connect myCloud to the AI assistant your team already uses. It signs in securely, can do only what each person is allowed to do, and you can revoke it at any time.
"Which customers need a call back today?"
Your assistant reads Review today and lists them, with the reason for each.
"Summarise this week's calls with Harbour Strata."
It pulls the summaries of every call with that customer into one answer.
"Check my voicemail and text Emma that the technician is on the way."
It reads your voicemail and sends the SMS from your business number.
Build and integrate
Extend your workspace into everything you run
Bots in team chat, your AI assistant across calls and voicemail, call summaries in your CRM and live events in your own dashboards.
Chat API
Bots that read and post in channels.
AI assistant connectors
Revocable, limited to each person.
SDKs
Go, PHP, C# and TypeScript.
API keys and webhooks
Events for calls, SMS and voicemail.
Microsoft Teams
And many more.
Examples
What changes when the conversations come together
These are example organisations, to show how the workspace fits. They are not named customers.
Hospitality
A hotel group with five properties
- The situation
- Busy arrival times tie up the front desk, rooms ring unanswered, and nights depend on one duty manager's mobile.
- What they use
- One workspace across the properties, front desk queues, after hours calls routed to the duty manager in myCloudConnect, SMS from each property's number, and Call IQ.
- What changes
- Guests reach a person first time at every property, and complaint calls reach the group manager the same morning.
Trades and field service
A service business with 40 technicians
- The situation
- New jobs go to whoever answers first, and the office chases technicians by phone.
- What they use
- myCloudConnect on every technician's phone, a shared SMS inbox on the business number, voicemail as text, and Smart-Open on the job record.
- What changes
- Every enquiry is answered by whoever is free, and customers get updates from a number they recognise.
Healthcare
A clinic group with eight practices
- The situation
- The 8:30 rush swamps reception, and most of the calls are bookings.
- What they use
- Reception queues for each practice with overflow between them, SMS from each practice number, and caller matching with the practice software.
- What changes
- Patients confirm and move appointments by text, and the busiest practice borrows reception from a quiet one.
Professional services
A 200 person accounting and advisory firm
- The situation
- Client calls happen on mobiles and in Teams, so little of what was said reaches the file.
- What they use
- CRM logging with Smart-Open, transcripts and summaries, extended retention, and Teams users in the same queues.
- What changes
- Every client call lands on the file with a summary, and the record is there when a client disputes what was agreed.
Multiple sites and countries
A distribution business in Australia, New Zealand and the UK
- The situation
- Each office runs its own phone system, after hours calls go nowhere, and head office has no view.
- What they use
- One workspace across three countries, local numbers, routing that follows the working day around the world, and reports by country.
- What changes
- One directory and one report for the whole business, and customers reach a person in business hours at one office or another.
MSPs and telcos
An MSP looking after IT for dozens of organisations
- The situation
- Its clients' phones sit with another provider, and billing is a monthly reconciliation job.
- What they use
- Both editions under the MSP's own brand through Channel Haus, nbn, data and voice on one platform, and one invoice to each client in the MSP's brand.
- What changes
- A recurring line on every client, one invoice in its own brand for voice and data, and clients who stay.
Editions
Two editions. One workspace. Your choice.
Both run on the same cloud phone system. myCloudConnect adds the app your team keeps open all day, with recorded calls transcribed and summarised.
The phone system: calls, numbers and handsets, run from the Service Portal.
- Calls on desk phones, Windows, Mac, the browser and mobile
- Auto attendant, ring groups and call queues
- Voicemail, contacts and the People directory
- Call history and reports
Includes myCloudPBX
Everything in myCloudPBX, plus the app your team keeps open all day.
- Chat and channels for the whole team
- Shared SMS inboxes on your business numbers
- Transcripts and summaries of recorded calls
- The Call IQ add-on: sentiment and Review today
- Video calls, screen share and a whiteboard
Two doors
Run your organisation on it, or sell it as your own
For your business
One workspace for every team and site, every recorded call summarised, and your numbers kept.
For partners
Recurring revenue on every seat, your own brand, nbn, data and voice on one platform, and one invoice to each customer in your brand.
Switching
Move without a gap
We map what you have, you run alongside the old system, and your numbers move on the agreed date. Site by site, or country by country.
-
1
We map what you have
Numbers, people, the greeting, the after hours rule, the queues. Bring your phone bill and we work from that.
-
2
You test it alongside the old system
The new system is built and your team signs in to myCloudConnect while the old phones are still live.
-
3
Your numbers port on the agreed date
Calls arrive on myCloudPBX from that moment. The old service keeps ringing right up to it, so there is no gap.
Questions
The things people ask before they switch
Something we haven't covered? Talk to us.
See your organisation in one workspace
A walkthrough built around your sites, your systems and your customers.