Solutions

Set up for the way you work

The same workspace, set up for a team of three, a business across 30 sites or an enterprise in six countries, and for the industry you are in.

Compare editions
By size

From two users to twenty thousand

Small teams

Sound like a bigger business and run the phones yourself.

For small teams

Growing businesses

Add people, numbers and sites without changing systems.

For growing businesses

Enterprise

Single sign-on, governance and every site and country in one workspace.

For enterprise
By need

Start from the problem

Multiple sites

Every office keeps its numbers and hours, and head office sees them all.

For multiple sites

Multiple countries

Branches overseas in the same workspace, on local numbers.

For multiple countries

Microsoft Teams

Keep Teams for meetings and run the customer calls here.

With Microsoft Teams

Switching providers

Move without a gap, site by site or country by country.

Plan your move
By industry

Set up for your industry

Healthcare

Reception queues, SMS from the practice number, and caller matching with HotDoc and AutoMed.

For healthcare

Professional services

Every client call on the record, logged in your CRM with a summary.

For professional services

Trades and field service

Answer from the van and text from the business number.

For trades

Hospitality

A phone in every room and a front desk that answers.

For hospitality

Retail and multiple sites

Every store answers the same way, and head office sees them all.

For retail

Another industry

The same workspace fits most businesses. Book 15 minutes and we will show you how it fits yours.

Book a demo
Examples

What changes when the conversations come together

These are example organisations, to show how the workspace fits. They are not named customers.

Hospitality

A hotel group with five properties

The situation
Busy arrival times tie up the front desk, rooms ring unanswered, and nights depend on one duty manager's mobile.
What they use
One workspace across the properties, front desk queues, after hours calls routed to the duty manager in myCloudConnect, SMS from each property's number, and Call IQ.
What changes
Guests reach a person first time at every property, and complaint calls reach the group manager the same morning.
Trades and field service

A service business with 40 technicians

The situation
New jobs go to whoever answers first, and the office chases technicians by phone.
What they use
myCloudConnect on every technician's phone, a shared SMS inbox on the business number, voicemail as text, and Smart-Open on the job record.
What changes
Every enquiry is answered by whoever is free, and customers get updates from a number they recognise.
Healthcare

A clinic group with eight practices

The situation
The 8:30 rush swamps reception, and most of the calls are bookings.
What they use
Reception queues for each practice with overflow between them, SMS from each practice number, and caller matching with the practice software.
What changes
Patients confirm and move appointments by text, and the busiest practice borrows reception from a quiet one.
Professional services

A 200 person accounting and advisory firm

The situation
Client calls happen on mobiles and in Teams, so little of what was said reaches the file.
What they use
CRM logging with Smart-Open, transcripts and summaries, extended retention, and Teams users in the same queues.
What changes
Every client call lands on the file with a summary, and the record is there when a client disputes what was agreed.
Multiple sites and countries

A distribution business in Australia, New Zealand and the UK

The situation
Each office runs its own phone system, after hours calls go nowhere, and head office has no view.
What they use
One workspace across three countries, local numbers, routing that follows the working day around the world, and reports by country.
What changes
One directory and one report for the whole business, and customers reach a person in business hours at one office or another.
MSPs and telcos

An MSP looking after IT for dozens of organisations

The situation
Its clients' phones sit with another provider, and billing is a monthly reconciliation job.
What they use
Both editions through Channel Haus, nbn, data and voice on one platform, and one invoice to each client in the MSP's name.
What changes
A recurring line on every client, one invoice from the MSP for voice and data, and clients who stay.

See your organisation in one workspace

A walkthrough built around your sites, your systems and your customers.

Talk to our enterprise team